Victim Satisfaction Framework

A meaningful Victim Satisfaction Framework, producing evidence of what victims do (or do not) get from restorative processes

(Victim Satisfaction Framwork produced with thanks to Derbyshire Victim Support, Leeds YOS, Oxfordshire YOT, South Devon YOT, & West Midlands Probation Service.; members of Mediation UK's Mediation & Reparation committee worked on this for some months.

 (The framework was launched on 12th October 2006 at a workshop led by Paul Crosland, Peter Wallis and Saar Yaniv from the Mediation & Reparation Committee)

The documents to download are as follows

1) Here is an explanation of the Victim Satisfaction Framework (i.e. Notes about the Victim Satisfaction Framework.doc)

2) The Victim Satisfaction Framework.doc. (If you want to change anything you just need to Unprotect the form:  once you have the Forms toolbar visible, click on the Protect/Unprotect button (looks like a little padlock).  Just remember to save the document AFTER you have re-locked the form, other wise everyone will be able to make changes!)

3) The additional information recommended to be recorded alongside the VSF (OFFICE USE - Victim Satisfaction Framework.doc)

For this earlier version of the VSF a corresponding Excel spreadsheet From Victim-Satisfaction-Framework to row of data.xls has been produced.

(Return for an updated version of this spreadsheet and return to this site for information on how to access to the Google Spreadsheet as a means to anonymously put together all the Victim Satisfaction Data.

(In order to access this data, email paul_crosland_nospam[at]yahoo.com with evidence of the agency for whom you are a restorative practitioner e.g. email from work email address).

Where agencies choose to add their data to an anonymous national data set,  this is likely to help the development of restorative approaches in a number of ways. You are also free to save a copy of the national data at any point in the year and see how your teams’ results look alongside other anonymous teams’.

Annual Reports on the anonymous national data set will be made available on this wiki site and brought to the 11th October 2007 Annual Practitioners Network Day.

For reference see Youth Justice Board counting rules.doc

(This is an extract taken from this YJB web-page)  http://www.yjb.gov.uk/en-gb/practitioners/MonitoringandImprovingPractice/CountingRules/)

Also from the YJB website (evolving practice) here's a victim questionnaire from Lancashire Scheme+example+victim+questionnaire.doc